Gift Certificate FAQ’s
Everything you need to know about our Gift Certificates is right here.
Purchasing a Gift Certificate
You can purchase a $25, $50, $75 or $100 Gift Certificate from the Crystal Factory.
Gift Cards cannot be reloaded or recharged with additional value.
On occasions we may also offer promotional Gift Certificates.
Please note that specific conditions and exclusions may apply to promotional Gift Certificates.
Currently Gift Certificates can only be purchased on our website here.
We are unable to sell Gift Certificates in store.
Crystal Factory Gift Certificates will be valid for use for 365 days from the date of issue, after such time it will be invalid.
You should use all of the remaining Gift Certificate value before the expiry date.
After the expiry date unused value will become the property of the Crystal Factory Pty Ltd.
Our Gift Certificates are emailed directly to the email address nominated by you at the time of purchase.
They are a printable A4 PDF format that is perfect for any gift.
Yes. You can purchase a Gift Certificate and have it emailed to yourself or emailed straight to another person.
Yes, you can create a custom message up to 400 characters (including spaces).
The message you create will appear on the email notification.
To purchase a Gift Certificate online follow the steps below –
1. Navigate to the Gift Certificate Category here
2. Select the Gift Certificate you wish to purchase.
3. Select “Send To Friend” or “Send To Me”
4. If you are sending to a friend, enter their name, email address, message and delivery date. Your can select to have the gift certificate email to them at a later date!
Once your order has been processed and your payment cleared your Gift Certificate will be emailed. Delivery of emailed Gift Certificates may take up to 4 hours from the time of payment.
If you have entered a Delivery Date in the future, the Gift Certificate will be email to the recipient on that date.
Once your order is submitted via the Crystal Factory website, Gift Certificate orders cannot be cancelled unless required by law.
Redeeming a Gift Certificate
You can redeem your Gift Certificate for online purchases only at – www.himalayansaltfactory.com.au
Currently the only thing you can’t use our Gift Certificates for is events.
You can use your Gift Certificate online one or more times until the balance reaches zero.
If you choose to redeem your Gift Certificate in store it can only be used one time.
To redeem a Gift Certificate online follow the steps below –
1. Add the products you want to buy to your cart
3. Navigate to the Check Out Page
4. Enter your Gift Certificate Code to the coupon Box at the top of the Checkout page
Other Gift Certificate FAQ's
Once Gift Certificates are issued they should be treated like cash, as lost or stolen certificates cannot be replaced or refunded.
No, once a Gift Certificate has been purchased, the value on it cannot be increased.
No, Gift Certificates cannot be exchanged for another denomination of Gift Certificate or for another tender (example cash).
Gift Certificates cannot be refunded or returned, unless required by law.
No, you cannot exchange your Gift Certificate for a different denomination or type of Gift Certificate or for another tender, cash or discount.
SHOP GIFT CERTIFICATES